Q&A
Maricopa Tactical LLC dba.. The Urban Jungle - Q&A
If you need contact us direct, please email us at Info@maricopatactical.com as emails are the best way to get a prompt response to a question or concern.
If you are having problems getting through to us by emailing us, or you would like to speak to one of us by phone, our phone hours currently are 10AM – 2PM Monday through Friday. Please contact us @ 480.460.0059
Customer Service / Order Help Info@maricopatactical.com
What is the best way to contact Maricopa Tactical LLC dba.. The Urban Jungle?
Email is the most efficient method of communication. It is checked regularly and responded to as soon as possible. If you have already placed an order with us, please include your order number in the email.
What is the best way to order from Maricopa Tactical LLC dba.. The Urban Jungle?
Placing your order online is the fastest way. If you are ordering firearms, but haven’t chosen an FFL or you do not know your FFL’s address and other information, simply use your billing address for the order. Then after you have placed the order, contact the local FFL dealer of your choice and have them mail a copy of their FFL to “Maricopa Tactical LLC dba.. The Urban Jungle Atten: Online Sales @ 1334 E. Chandler Blvd. Suite 5, D69 Phoenix, AZ 85048
What if I have placed an order for a firearm or other product and it still hasn’t shipped?
Good chance that, we are waiting on the FFL from your dealer. Even if you have contacted your dealer and they have sent a transfer copy of their FFL, if we do not know what order this FFL relates to we cannot match the orders to the dealers without proper documentation. This ensures all orders go to the proper FFL. To speed this process up, when you contact your dealer, please ask them to include your NAME and ORDER NUMBER with the FFL.
Can I change an order I have already placed?
Please send us an email with your name, order number and the products you wish to cancel. If you’d like to add an item to your order, the fastest way to secure that product is to place a second order. We’ll do our best to ship your orders together; just reference your first order in the “Add Comments About Your Order” field or send an email request.
Your website shows that a certain item is in stock, is that always current?
Maricopa Tactical LLC dba.. The Urban Jungle has real-time online inventory management. When new items are received, they will be posted.. We try to ensure that this information accurate as possible.
If you state that a current item is out of stock, then when could I expect it to be available again?
Currently the demand for certain Guns and Ammunition far exceeds our availability to predict when they will be back in stock. Most of our manufacturers and distributors are unable to give any guaranteed delivery schedules for resupply. No stated time frame when items will be back in stock.
I recently placed an online order, what is the shipping status?
We do our best to ship orders within 24 – 48 hours of being placed. During times of high demand as in special promotions or sales, or even new product releases, we may be behind as much as 72 hours. Maricopa Tactical LLC dba.. The Urban Jungle staff strives to get your order processed as fast as we possibly can. If your order includes a firearm, there may be additional delays due to coordinating FFLs with your receiving dealer.
I am having trouble finalizing my order, why don’t I have any confirmation?
The two most common reasons of order problems are either, out of stock items or incorrect addresses. If you have placed an item in your shopping cart that we are out of stock, your order cannot also be completed. With the unpredictability of resupply, we do not make any long term promises on an item that could be as long as 6 months away to deliver to us. If all of your desired items are in stock and you are still having difficulty checking out, you may have an error in your billing address. For your protection, our payment authorization system verifies your address with the billing address on file with your card issuer. If there is a problem or discrepancy, it will not let your order go through.
What if I purchased an item for full price, and later the price dropped. Am I entitled to a refund or some sort of compensation?
No! Market conditions are constantly changing and as a result prices fluctuate both up and down. If the price goes up after purchase we don’t come after you for the difference in what you paid and the new price. The price you paid at the time of purchase is indicative of the price at the time, what occurs afterward has no bearing on your transaction.
I live in a state that restricts my magazine capacity but I want to order a firearm that includes high capacity magazines. What do I do?
As Maricopa Tactical LLC dba.. The Urban Jungle is is located in Arizona, we do not stock reduced capacity (10 round) magazines or guns with them. Check your City and State guidlines on any restrictions.
When I order a Handgun, why is the shipping so high?
All major shipping carriers require that handguns be shipped “fastest possible method”, which usually means Overnight or Next Day Air. This is the policy of UPS, as well as FedEx, DHL, and USPS. This is a policy that we must follow to continue shipping products to our customers.
An item I am interested is out of stock, could you let me know when it is available?
Yes, we will contact you by email notification.
Can I place a special order for an item?
Your best bet here is to send us an email regarding the special order you would like to place, and if the company is accepting them we will the order for you. Remember that all special orders must be paid in full at the time of order, not at the time of delivery.
